Your Sewage Treatment FAQs Answered by IFfluent Experts

Yes. Both a septic tank and a sewage treatment plant are generally used to treat wastewater not connected to the public wastewater system.  A septic tank works as a “solids separator” and the separated water drains from the septic tank’s outlet pipe to a soakaway.  A sewage treatment plant, however, is a self-contained wastewater system; it uses natural bacteria and aeration to digest and clean wastewater to better meet discharge standards.  If you are unsure what type of system you have, call us on 07525040100, and we can offer you some advice.  IFfluent is experienced in servicing and repairing all the leading manufacturers’ models throughout Scotland and the North of England. 

This depends on the size and model of your plant, but generally the plant should be serviced annually by following the manufacturer’s instructions by a competent, qualified service engineer.  IFfluent is British Water accredited and SEPA registered; our engineers are experienced and professional. 

• Prevent Failures: Mechanical parts, pumps and control panels wear over time.  Regular maintenance helps prevent any wear and tear becoming an issue. 
• Maintain Compliance: SEPA permits require regular maintenance of packaged treatment plants.  
• Protect Manufacturer Warranties: Most equipment warranties require regular servicing.  
• Extend System Lifespan: Well-maintained systems last longer,  
• Reduce Long-Term Costs: Preventative maintenance is more cost-effective than an emergency call-out and major repairs.

It is recommended by SEPA that your unit is de-sludged every twelve months.  However, experience has shown this may be extended depending on the tank size and usage; it is not normally extended beyond two years.  During your service, IFfluent will accurately assess the level of the sludge in your unit and offer advice on when the unit should be emptied.  

A standard visit covers full mechanical and electrical inspection, airflow and pump performance tests, cleaning of diffusers, media rinse, greasing moving parts, sludge depth check and a detailed written report with photographs, recommendations and compliance notes for your records too.

Simply put, every set-up is different. Contact us; we would love to hear from you. You will speak directly to an engineer, and we can offer you a no-obligation quote. Unlike larger companies, you will not be signing up to a mailing list or be bombarded by junk mail; a quote that’s it!

IFfluent is a small, family-run business with over 25 years of experience in sewage treatment systems. We are approved Scottish maintenance engineers for Harlequin, Balmoral Tanks and Graf. We are also registered with SEPA, accredited by British Water and registered with the CSCS. Our experienced team provides dependable support throughout Scotland, including the Highlands and Islands.

Do

• Only flush or dispose of the 3Ps – Pee, Poo and Paper!
• Have your system inspected regularly. IFfluent can set you up on a regular routine, so you don’t have to worry.  
• Desludge the tank when necessary.  IFfluent can advise you if your tank needs to be emptied.  
• Call IFfluent if you find a blockage or any sign of a problem. 
• Keep note of any maintenance work.  IFfluent will provide you with a Site Report following each visit for your records.
• Ensure all manhole covers are accessible and secure.  
• Keep the drainage field protected.  
• Be careful what cleaning products you use and use them in moderation to prevent upsetting the natural balance of your sewage treatment plant. We recommend using biodegradable products where possible and keeping bleach and anti-bacterial products to a minimum.  

Don’t

• Do not desludge your tank too often. IFfluent can advise you on an emptying schedule.
• Do not pour fats, oils or heavy grease down the drain. 
• Do not pour paints, solvents and motor oils down the drain.
• Do not dispose of garden chemicals and pesticides into the septic tank.
• Do not empty chemical toilets into drains or septic tanks.
• Do not dispose of nappies, sanitary items, wet wipes, contraceptives or similar items down the toilet – “bag it and bin it” instead and remember only the 3 Ps!
• Do not dig or drive over the drainage field or cover it with a hard surface.
• Do not block air vents.

We cover the whole of Scotland, including the Highlands and Islands. Contact our team to discuss your location and arrange the support you need.

Simply phone 07525040100 or email info@iffluent.co.uk with your site details. We’ll provide a fixed quote and agree a convenient time. Emergency requests are prioritised, while routine contracts can be scheduled annually to suit your business or home.